> For the complete documentation index, see [llms.txt](https://w3c.openactive.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://w3c.openactive.io/meetings-technical-working-group/2021-11-18-modelling-customer-accounts-and-customers.md).

# 2021-11-18 - Modelling Customer Accounts and Customers

## Summary

Topics covered in this call include:

* the registration flow wireframes in Appendix B
* the Customer and CustomerAccount models described in Appendix C
* mechanisms for unblocking customer accounts and bookings

A more detailed summary of the topics discussed can be found in the [Call Notes](https://docs.google.com/document/d/1yCUI577uB2ktdcUzLtwgTZz6fqWTvTMkNNaRAjyTg-k/edit?usp=sharing).

## Slides

{% embed url="<https://docs.google.com/presentation/d/1ZC2DO2punUoo_ZpOgVnC1ci5WqPwxjDrQXwGkU5oTcQ/edit?usp=sharing>" %}

## Video

{% embed url="<https://youtu.be/PpNft7LZDcc>" %}