Meetings Archive
2018-08-15 - Booking

Summary

We reviewed progress on the booking API specification and several recent additions, including:
  • Support for exposing terms and conditions and privacy notices
  • Support for cancellations and refunds
The key conclusions are that:
  • we need to add support for privacy notices, in addition to terms and conditions
  • we should consider how best to provide this, often service level information, in ways that minimises repetition of data
  • we need to support marketing opt-in information
  • we need to be careful around conformance language re: marketing opt-in, etc to ensure that we are inline with current GDPR and marketing email guidance
  • that as not all platforms support refunds, we cannot mandate refund/cancellation support, but it will be recommended
  • there is a need to include windows during which cancellations/refunds can be accepted, and whether cancellations are allowed, to improve user experience of bookings
  • we also agreed to review how URL discovery is currently specified to ensure we're avoiding need to replicate data in feeds

Slides

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