2019-04-02 - Booking Finalisation Workshop

Summary

With the Open Booking Specification nearing finalisation this workshop offered a presentation of its features and limitations, the decisions that have been taken by the community to date, and provided a final opportunity for feedback.

Delegates attended both in person and via live stream, and included executive representation from major booking systems, brokers, leisure operators, and other activity providers.

The following changes will be made to the Open Booking specification as a result of the workshop:

• Change the language in the logical steps from "Register" to "Identify", to clarify that registration is not mandatory.

• Add a property that can be used by the Broker to clearly display free text restrictions such as "2:1 adult/child ratio", in addition to improved guidance for the Broker to prominently communicate existing age and gender restrictions in advance of the booking being confirmed.

• Add guidance for attendeeInstructions to be sent as part of the booking confirmation from the Broker to the Customer, so that information about how local car parking works, locker tokens, etc are guaranteed to be communicated.

• Clarify financial data / reconciliation requirements including cost centre.

Additionally we created the following GitHub issue for further discussion:

• Attendee detail capture

Slides

Video

Part 1: Slides 1-36: Introduction and OpenActive Overview

Slide	Video	Section Title	Speaker
1	0:00	Introduction and Agenda	Nick Evans, Technical Engagement Lead, Open Data Institute
8	7:30	OpenActive Background	Izy Champion, Data and Innovation Manager, Sport England
20	16:00	OpenActive and Open Data Introduction	Richard Norris, Programme Manager, Open Data Institute
27	25:10	Open Data Q&A	Richard Norris and Nick Evans
28	41:30	Open Booking Introduction	Richard Norris
35	46:20	Why now?	Sean Maguire, Managing Director, Legend Club Management Systems

Part 2: Slides 37-68: Booking Finalisation Part A

Slide	Video	Section Title	Speaker
37	0:00	Developing standards for OpenActive	Leigh Dodds, Director of Advisory, Open Data Institute
42	9:00	Booking Finalisation Introduction and Scope	Nick Evans
49	13:10	Key Actors	Nick Evans
50	17:48	Booking Flow and Leasing	Nick Evans
57	35:25	Roles and Responsibilities	Nick Evans
59	40:50	Receipts and Notifications	Nick Evans
62	43:55	Types of Broker	Nick Evans
65	50:30	Tax and Tax Exemption	Nick Evans
68	56:00	Open Booking Q&A 1	Nick Evans and Richard Norris

Part 3: Slides 69-90: Booking Finalisation Part B

Slide	Video	Section Title	Speaker
70	0:55	Guest Checkout	Nick Evans
73	3:30	Marketing Preferences	Nick Evans
75	6:26	Access Control	Nick Evans
77	8:28	Cancellation	Nick Evans
79	12:48	Booking Approval	Nick Evans
81	14:46	Dynamic Pricing	Nick Evans
84	20:45	Open Booking Q&A 2	Nick Evans and Richard Norris
86	46:24	What's next?	Nick Evans